Last Updated: May 1, 2023
What this Statement Covers
This Privacy Statement describes how MoveData collects, uses, processes, and shares your personally identifiable information. This Statement describes your choices regarding any applicable rights of access, deletion, and correction of your personal information. Where we refer to “information” in this Privacy Statement, it means any information that relates to an identified person.
This Privacy Statement applies to this website and any other website that links to this Statement (the “Site”). This Privacy Statement also applies to the information that we collect through other associated services including marketing initiatives, partnership initiatives, customer engagement, social media pages and the like.
This Privacy Statement does not apply to information collected by third parties, like third-party websites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Services. This Privacy Statement also does not apply to any information that is not personally identifiable, like aggregated or anonymous information.
We may update this Privacy Statement from time to time and provide notice to you as described below in the section titled “Notice of Changes.”
Our Services are not directed at children under the age of 16, and we do not knowingly collect information from individuals under the age of 16. If you are under the age of 16, you may not use the Services or provide your information to us through the Site or otherwise.
If you are a citizen of Switzerland, the United Kingdom, or a country in the European Economic Area, we describe additional rights you may have in the European Privacy Rights statement.
Personal Information We Collect
We collect or receive information in the ways we describe in this section.
Information You Provide Us
When you sign up to create an account in the Service, download content from the Site, fill out a form or survey or respond to communications, you provide us with information like your name, email address, address, company, phone number or other information. When you register for a community or a partner program, we collect account registration information like your name, email address, address, company, phone number, or other information. You may provide comments, communications, feedback, ratings, or other information when you use the Services or any of our communities or partner programs.
When You Create an Account
When you create an account, you provide us with your account registration and profile information (name, email address, company, and similar information). We automatically track certain information about your use of the Services, partner programs, or communities. We collect information about you when you login and how you interact with the Services, the features you use, clicks, log information about your use of the Services, and how you interact with other users. We describe the information we collect through the Services in more detail in the MoveData Services statement.
Content or Information You Provide in the Services
The Services allow you to create connections or integrations between the third-party applications you use. When you use the Services, information or content is transferred from one application to another application. This information is stored for up to 90 days for the exclusive use to enable you to reprocess a notification during this window. This information is not consumed, mined or used by MoveData for any other purpose. You or your administrator may integrate the Services with third-party applications. In such cases, we will receive information contained within transactions and events from the third-party applications. This information can contain personally identifiable data (like name, email address, phone number, tokens, or other identifying information), the log data, content, and device information. The information or content we receive from your organisation is subject to your organisation’s privacy policies. When you integrate our Services with a third-party application, the information we receive depends on the settings, permissions, and privacy Statement controlled by that third-party application.
Content You Provide Through Our Site
If the Site or our social media platform pages allow you to upload content or information, we will collect the content or information you upload. For example, when you provide feedback, participate in any interactive features, surveys, contests, promotions, sweepstakes, activities, or events, you may provide us information or content.
Information You Provide Through Support Channels or Communities
You may provide information or content to us through the customer support or chat functionality we make available on the Site, in the Services, or other sites that we control. When you engage with our support team, in addition to your account information, we may ask you to provide additional information about your issue, which may include information about your technology, software, internet connection, or screenshots. As a community member, you and other members may submit questions, provide answers, engage with members through chat or comments, create content or webinars to share with the community, or solicit feedback or help from other community members.
We receive information about you directly from you when you engage with the Site and automatically when you open or click the emails we send you (See Information You Provide Us and Cookies and Other Tracking Technology). We receive information from third-party sources like lead generation providers, content sponsors, event sponsors, or social media platforms. The information we collect from third-party sources may include marketing or demographic information, contact information (name, email, company, address, job title), information about your profile on those platforms, or information about purchasing intent. We may combine this information with the information we collect.
Partners may also help us to market and promote our Services, generate leads, or they may resell our Services. Through partner programs, we collect account registration information (like name, email address, company, and phone number), information about an individual’s technical skill set, comments, questions or feedback, rating or ranking information, images, content, or other information you provide. We may also receive information from our partners (like business contact information, address, job title, email address, or phone number). We will combine the information you provide and the information we receive with your account information.
Payment Processing Information
When you create a paid account within the Services or otherwise initiate a transaction with us, we will use a third-party payment processor to process the payment. We do not collect your credit card number, expiration date, or pin number. The transaction details we retain are those details that allow us to verify that you paid for the Services or transaction, including price, currency, date of payment, payment method, name, and account name. We will combine that information with your account information.
Technical, Device, and Connection Information
When you use the Services or interact with our Site, we automatically collect information about the device you use to access the Site or Services. When you interact with our branded social media sites, the social media platform automatically collects information and provides it to us. This information includes information that identifies you and connection type, settings, operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data.
Cookies and Other Tracking Technology
Other Information Sources
We receive information about you from other sources like third-party service providers, public databases, and our business and channel partners. This information may include business contact information, address, job title, email address, phone number. We may combine this information with information we collect through other means.
How We Use Personal Information We Collect
We use the information we collect for the following purposes:
- to provide and support the Services,
- to improve the Services,
- to provide, support, and improve the Site, our partner programs, or communities,
- to process your requests,
- to process your payments or transactions,
- to provide you with information about our products and services,
- to combine information about you with other information we receive from third parties,
- to tailor the content or information that we provide to you,
- to protect the integrity or security of our business, the Site, Services, or third-party applications, or we may also use your information to: carry out our obligations, enforce our rights, comply with any legal obligation (including assisting our customer to comply with their legal obligations), where it is necessary for our legitimate interests, or to fulfil any other purpose for which you provided the information.
How We Share Personal Information
We may share information when one of the following circumstances applies:
With your Consent
We may share your information with companies, organisations, and other third parties with your consent or to fulfil the purpose for which you provided the information.
With our Partners
We may share information with our partners (including resellers, referral, integration partners, experts in our community, or developer platform partners) for the purposes of the partnership agreement or to enable our partner programs.
To Provide the Services, Partner Programs, or Communities
We may share your information with your teammates, account administrators, billing, or technical account users. We will also share your information with third-party applications (at your direction or the direction of an account owner) when an account holder uses the Services. To deliver the Site, Services, partner programs, or communities, we may share your information with our service providers. If you participate in our partner programs or communities, we may share your information with other partners, community members, customers, or other users (like when you comment or share information, or express interest in a partner integration).
For Business Purposes
We provide information to vendors and service providers to help us provide the Site, Services, partner programs and communities, and for our business purposes. Examples of our service providers include hosting or infrastructure providers, chat widgets, helpdesk ticket providers, website hosts, customer relationship management providers, email providers, collaboration tools, and other service providers.
To Market our Services or Partner Programs
We may share information that you provide us with third-party service providers who help us market our Services or our partner programs. These service providers may provide virtual or live events, email marketing tools, sales engagement, or lead generation tools.
For Corporate Transactions
We may share personal data with actual or prospective acquirers, their representatives, and other relevant participants in, or during negotiations of, any sale, merger, acquisition, restructuring, divestiture, or change in control involving all or a portion of our business or assets, including in connection with a bankruptcy or similar proceedings. If we undergo a sale or corporate restructure, we may disclose information to a buyer or other successor in interest.
For Legal Reasons
We may share your information if we believe that it is necessary to comply with any court order, law, legal obligation, or legal process, including to respond to any government or regulatory request. We may share your information if we believe that it is necessary to enforce our rights, or the rights of our customers, or users. We may share your information if we believe that it is necessary or appropriate to protect our rights or safety or the rights or safety of our customers, other users, partners, or service providers.
Your Choices – Opting Out or Correcting Your Information
Automatically Collected Information
Our Marketing Activities
If you would like to opt-out of receiving our marketing, you can opt-out by sending an opt-out email to email@example.com. If we sent you a promotional email, you may opt-out by clicking the opt-out link at the bottom of the email or sending us a return email asking to be omitted from future email distributions. This-opt out does not apply to information necessary to deliver the Services, communities, or partner programs, like your account information or notices we send about the Services’ operation.
MoveData takes reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction, taking into account the risks involved in the processing and the nature of the personal data. However, no application, Internet, or email transmission is ever fully secure or error-free, and we do not guarantee the security of any personal information. You are also responsible for ensuring that your account and the passwords we provide you are protected. For more information on data security please click here.
Data Storage and International Data Transfers
Information that we collect from the Site will be transferred to, and processed in Australia and in any other country where MoveData or its affiliates, subsidiaries or third party service providers maintain facilities or personnel. These countries may have data protection laws that are different to the laws of your country. We follow applicable data protection laws when transferring personal data.
For data transfers and storage of information we collect from your use of the Services, please refer to the detail in the MoveData Services statement below.
Notice of Changes
The Services, the Site, and our business may change from time to time. As a result, we may make changes to this Privacy Statement. We reserve the right to update or modify this Privacy Statement at any time and from time to time. If we make changes to this Privacy Statement, we will post the changes on this page and will indicate at the top of this page and the date these terms were last revised. If we make material changes, we will notify you through the Services user interface, as a pop up on the Site, in an email notification, or through other reasonable means. Your continued use of the Site or Services after the date any such notice constitutes your acceptance of the modifications.
If you have any questions or comments about this notice, how we collect and use your information, your choices or rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at firstname.lastname@example.org.
Supplemental Statement: MoveData Services
The Services allow you to integrate and create actions or commands between various third-party applications. To connect third-party applications, you must have an account with each third-party application you integrate, and the Services will require you to authenticate with each application. We will store the login credentials for each third-party application that you authenticate to allow us to continue to provide the Services. When you enable the Services, the third-party applications you integrate will provide us with access to the information you provided to the third-party application. When you integrate third-party applications, we will collect the information that is necessary to enable access to the third-party application and any data or content contained within the third-party application required to affect the action or command. The third-party application will share information with us, and we will share information between third-party applications.
You may only use the Services according to the Terms of Service or the MoveData Platform Agreement, as applicable. We prohibit you from using the Services to transmit sensitive data such as regulated health information, financial information like credit card numbers, or other sensitive information.
We are not responsible for how any third-party application collects, processes, uses, retains, or discloses your information. The way a third-party application processes information is governed by the policies of the third-party application. We disclaim all liability or damage which may arise from the practices, actions, or omissions of any third-party application that you integrate.
The Services are intended for use by organisations for their employees. Where applicable, the organisation that holds the administrative account is the administrator of the Services and is responsible for the accounts over which it has control. That organisation determines how to use the Services. For employees of an organisation, please direct your data privacy questions to your account administrator, as your use of the Services is subject to that organisation’s policies. We are not responsible for the privacy or security practices of an administrator’s organisation, which may be different to this policy.
Supplemental Statement: European Privacy Rights
If you are a resident of Switzerland, the United Kingdom, or a country within the European Economic Area (EEA), you may have rights under European data protection laws regarding the processing of your personal information. You have the right to access the personal information we hold about you and, in some cases, to ask that your information be corrected, erased, or transferred (subject to limitations in applicable law). You may also have the right to object to or request that we restrict the processing of your information. If we collected information based on your consent, you have the right to revoke your consent.
With respect to the information that our customers collect or process using the Services, our customer is the data controller, and we are a data processor. Our customer is the data controller for the content or information that they use the Services to process. Our customer is responsible for obtaining any necessary consent and/or ensuring that the customer has a lawful basis for processing personal information.
Where we collect information for our own purposes, like when we collect information when you visit the Site, when you interact with our social media pages, email campaigns or other marketing, when you register to use Service, or the information that we collect about your use of the Service, MoveData is the “data controller.” Our lawful basis for collecting this information is to fulfil our contract with our customer, our legitimate interest in providing the Site and the Services, or to comply with our legal obligations. In some instances, our lawful basis for processing your information may be your consent.
We will retain information for as long as necessary to fulfil the services that the customer has requested, to comply with any laws or regulations, resolve disputes, or enforce our agreements. We may retain information longer for our legitimate business interest if retention is not outweighed by your personal rights and freedoms.
If you would like to exercise any of these rights, you may contact us as indicated in the Contact MoveData section above. The rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of a third-party. We may request specific information from you to confirm your identity. In some cases, we may charge a reasonable fee for access to your information.