Last Updated: August 12, 2025
MoveData Subscription
The monthly subscription fee is as stated on our Pricing page.
MoveData Professional Services
Requests to customise integrations, conduct technical investigations, and/or deliver new technical functionality is a paid service which operates in parallel to your MoveData subscription. These are subject to our Professional Services Agreement and are not subject to this Refund Policy.
GST And Other Taxes
All fees and pricing are exclusive of any applicable sales taxes such as GST.
| Location | Tax Information |
| Australia | Australian GST will be added to your purchase if your billing address is in Australia |
| United Kingdom | United Kingdom VAT will not be added to your purchase pursuant with VAT Act 1994 Section 55A where: Reverse Charge applies – Customer to account to HMRC for the reverse charge output tax on the VAT exclusive price at the relevant VAT rate. |
Refunds
MoveData offers limited refunds, for its subscription services, which are only applicable in certain situations, as stated below. Refunds are granted:
- If we erroneously charge you after you have sent us a cancellation notice before the start of the subscription period.
- If you forgot to cancel your monthly MoveData plan, we’re happy to refund that charge on the following conditions:
- The cancellation has been communicated to us within 5 days of MoveData charging you; and
- You have not had any MoveData usage during the new subscription period.
- If you’ve purchased an annual plan and decided to cancel, we will cancel and offer you a full refund subject to the following conditions:
- Your request to cancel has been communicated to us within 30 days of purchasing the annual plan; and
- You have not used MoveData for any bulk loading or data migration activity
How To Cancel And Request A Refund
Please email support@movedata.io if you qualify for a refund in line with the refund section above. Please note that refunds are not automated. You must contact MoveData Support to request a refund.